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FAQs Frequently Asked Questions

Ordering

Methods of Ordering

PuritansPride.ph gives you 2 easy options to place an order. You may do one of the following:

  1. Order online: Just go to https://www.puritanspride.ph and add items to your shopping chart. Click checkout and you're done.

  2. Order by Phone: Just contact us via phone. View our list of contact numbers.

Methods of Payment

For a complete list of our payment options, check out our Payment page.

Quantity Policy

We reserve the right to limit quantities. Large quantity orders done on our website will be reviewed accordingly. For customers with large orders such as resellers and distributors, please contact us here.

Track My Order

To track your order, click here.

Tracking will be available 24 to 48 hours after you have placed your order.

Edit My Order

If you wish to edit or change your order after it has been placed, simply contact us for your updated order. If your order has already been processed, you will not be able to modify or change your order.

Cancel My Order

If you wish to cancel your order after it has been placed, simply contact us asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order.

However, you may refuse the package for a full refund / credit.

Money Back Guarantee

We are proud of the quality of our products and we want to make sure you are completely satisfied. Puritan's Pride guarantees every product that we sell. Our products are manufactured under even more stringent quality controls than required by federal and state agencies for food.

Your satisfaction is totally guaranteed for 30 days from the delivery date. If the items you received are not brand new, with tampered packaging, or of low quality, return the unused portion and we will promptly refund your money for the unused portion.

Coupon / Promo Code Redemption

If you have a coupon, you can redeem it on the last page of the checkout process. There is a coupon / promo code box. Simply enter the coupon code and hit "Apply". Once the page refreshes, you will see the coupon applied from your total amount.

For a detailed set of instructions, check out How to Redeem Coupon Code at PuritansPride.ph page.

How to Use My Favorites / Wishlist

With the My Favorites feature, you canstore your favorite items in a category created just for you. For you to use this feature, you must first log in to your account.

To go to My Favorites: Click the My Favorites button on the top-navigation menu.

To add items to your list: When viewing the item you want on your list, click the Add to Wishlist button.

To remove an item: Go to My Favorites and click the Wishlist you want to change. Click the Remove Item button to remove the item you want removed.

To add an item to your shopping cart: Simply click the Add to Cart button of the item you want to add to your cart.

Create an Account

Users who create a personal account with us will be able to store their billing and shipping information, view recent orders and my favorites / wishlist. To create an account, click Create an Account located on the top-right corner of the page.

Forgot Password

If you forgot your password, click on the Sign In link located at the top-right side of the page and click Forgot Your Password? link.

Edit Account Information

If you wish to edit your account information, log in to your account and click My Account. Click Your Account Details and update the records you want to change.

View Past Orders

To view your order history, log in to your account and click Completed Orders.

Shipping Policy

To view your shipping policy, check out our Shipping page.

Lost or Damaged Shipment

Please contact us for lost and damaged shipments.

Return a Product

To view our return policy, check out our Returns page.

Reorder a Product

If you would like to reorder a product, you can easily do so by viewing your Completed Orders. This is where you can find all your orders done in the past year. Add the products you want to reorder and proceed to checkout.

Disclaimer

All sales are final. This means puritan.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change without notice.

This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site.

The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. puritan.com will not be held responsible for international orders that never make it past your countries customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local custom's agents. Prices are subject to change at any time without notice.

Security

We take pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit.

We use GeoTrust as our SSL certificate provider. To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.

During the checkout process, you will notice the "http" in your browser's URL location has changed to "https".

In addition, we will not divulge any information we receive from customers to anyone.

Lastly, all credit card transactions will be processed via PayPal Checkout. As such, all your credit card information will only be visible to PayPal. Our site, PuritansPride.ph, will not even see your credit card details.

Affiliate Program

How do I become an affiliate?

All you have to do is create an affiliate account in our Affiliate Program page.

Whether you are a blogger, web developer or an avid user of Puritan's Pride vitamins and supplements, you can be an affiliate and earn 10% and up from sales on your network.

How much money can I earn?

You will earn 10% in commissions on sales you refer to Puritan's Pride Philippines. Commissions may be higher depending on the company's promotions, agreement with affiliate and affiliate's performance.

Where can I post my referral codes / links?

  • Blog (blog article, banner ads)
  • Email Newsletter
  • Website (article, banner ads)
  • Facebook
  • Twitter
  • Instagram

What type of creative do you provide?

Once you are registered to the program, you will have access to banners for our money-saving offers, social media posts and newsletter materials.

I don't have a website. Can I join?

Of course you can! As long as you are a user of Puritan's Pride and you want to help your friends and relatives achieve their health goals with the help of Puritan's Pride, you can earn. Using your favorite social networks such as Facebook and Twitter, refer them to our website using the links from your Affiliate account and their purchases will be tracked for you.

What is your policy regarding Puritan's Pride trademarks?

These guidelines apply to your use of Puritan's Pride and other trademarks, trademark variations and misspellings, and service marks belonging to Puritan's Pride (the "Trademarks") in content that has been approved by us.

We reserve all rights in our trade names and trademarks; therefore you agree not to purchase keywords including, but not limited to, Puritan's Pride, Puritan.com, PuritansPride.com, and PuritansPride.ph from any third party without the expressed written consent of Puritan's Pride. You further agree that you will not purchase or otherwise contract with a third party to exploit any of our marks for the purpose of causing your Site to appear as a search result or for any other reason.

You must not bid on Puritan's Pride Trademarks, trademark variations and misspellings, or company slogans such as "Top Brand Vitamins at Wholesale Cost" or "The #1 Direct-to-You Vitamin Manufacturer" on any Pay per Click Search Engine (PPCSEs). This includes, but is not limited to, Google, Yahoo! Marketing, MSN, and second- and third-tier search engines.

Am I allowed to post coupon codes?

Coupon codes are given depending on the company's promotion for the period. We will advise you of available coupons via email.

When will I get paid?

You will be paid on a monthly basis.

How do I get paid?

You will be paid via PayPal. For affiliates with no PayPal account, you will be paid via store credits.

What purchases are eligible for commissions?

All orders done by customers referred directly from your link are eligible for commission.

Orders from customers within 30 days after they click your referral link are eligible for commission.

What can I offer to my friends and site visitors to entice them to purchase at Puritan's Pride Philippines (PuritansPride.ph)?

All affiliates will have access to exclusive discount / coupon codes which vary depending on the company's promotions.

Codes and the accompanying discounts are unique per affiliate. Examples of discounts are 10% off, 20% off and Buy 1 Take 1!

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